Shipping, Returns & Refunds
WHAT IS THE COST OF SHIPPING?
All orders placed within South Africa have free shipping. The cost for international shipping is calculated at checkout.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Delivery to main cities will take place between 1 and 3 working days, while regional/outlying areas usually take 3-5 working days. The delivery time-frame depends on the logistics and your delivery location. However, some handmade products are made to order and will require a few days to make before we begin shipping. If you need your order urgently please email us after placing your order, as we will do everything in our power to assist.
WHAT ADDRESSES DO YOU SHIP TO?
We only ship orders to physical addresses ( No post boxes ). Please make sure that the address that you choose for delivery is accurately captured, and that there is someone present to receive the parcel on your behalf if you are not there. We recommend using your work address for deliveries.
ARE YOU CPA COMPLIANT?
Yes, we are 100% CPA compliant.
HOW DO I RETURN A FAULTY OR INCORRECT PRODUCT?
If, for any reason, you would like to return your product, please contact us with your details or log a return, and we will arrange to collect the product from you at no expense to you.
REFUND AND EXCHANGE POLICY
Should you not be satisfied with your purchase, you may return it for a refund or exchange subject to the following:
- Original proof of purchase must be provided
- Product must be in original condition and packaging
- Refunds will only be given within 30 days of purchase
If you believe your purchase to be faulty, please return it and if it is still under warranty it will be repaired or replaced as deemed fit by the manager subject to reasonable wear and tear.